Refund policy
REFUND POLICY
We want you to be just as happy with your items as we are designing and making them for you! If you need to return an item, please review our return policy below.
DAMAGED ITEMS OR ISSUES
If your order is damaged or incorrect, please contact us within 7 days of delivery at Peace@ChurchLadyGifts.com so that we can evaluate the issue and make it right.
RETURNS
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- There will be a 5% restocking fee.
- Exchanges are not available. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, place a new order.
- Items must be unused, unwashed, and in its original condition with all packaging intact. You’ll also need the receipt or proof of purchase.
- Items sent back to us without first requesting a return will not be accepted.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return question at peace@churchladygifts.com.
Unfortunately, we cannot accept returns on gift cards.
HOW TO INITIATE A RETURN
To start a return, you can contact us at peace@churchladygifts.com.
REFUNDS / STORE CREDIT
Once we receive and inspect your return, we will process a refund to your original payment method or issue store credit. Refunds are made on your original payment method within 10 business days. Original shipping fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at peace@churchladygifts.com.